All our prices on westers.se are excluding VAT. VAT on food, non-alcoholic beverages, project management, transportation, etc., is normally 12%, while alcohol, for example, has a 25% VAT. 

We can always look at producing a tailor-made special menu for your specific occasion, but we cannot always guarantee that it can be carried out. Ask the question and we will look at it and come up with a proposal!

We need your booking and confirmation no later than six (6) working days before the delivery date. Are you running out of time? Ask the question and we’ll see what we can do!

We adapt as far as we can when it comes to special diets and then offer replacement options to those with allergies or special dietary restrictions, which are noted on delivery.

Most of our menus can be sampled/tasted in whole or in part. A fee of SEK 1,500/2 persons is added for tastings.

We deliver within the entire Stockholm county as standard, but can also deliver catering or organize events outside of Stockholm if necessary.

We apply a minimum of 10 of each dish ordered as standard. For some menus, a higher number is applied – for example Christmas menus. Feel free to ask us if you are unsure!

Cancellation of Catering
Catering, including linens, tableware, furniture, and flowers canceled later than 6 working days before the event will be charged 100% of the quoted cost, excluding delivery charges. All changes must be made in writing to be valid. For any other costs related to services purchased from other suppliers, the respective supplier’s cancellation policies will apply.

Cancellation & Changes to Staff
Staff cancellations or changes that are made after booking confirmation, are always charged at 100% of the cost in accordance with the collective agreement between HRF and Visita.

Orders
Westers must be informed of the number of guests, chosen menu, and any deviations such as allergies/vegetarians no later than 10 working days before the event. This must be communicated in writing, including names. The final day for adjustments to the number of guests is 6 working days before the event, with a maximum change of +/-10%. For changes made after this deadline, the responsible sales representative will assess whether they can be carried out. If the change is possible, an adjustment fee will apply.

Advance Payment – Venues
A pro forma invoice corresponding to 100% of the venue rental fee will be issued to the client upon signing of the agreement or confirmed booking. This amount is non-refundable in the event of cancellation.

Advance Payment – Private Individuals
For private individuals, we issue a pro forma invoice for the full amount of the order. If a venue is included in the booking, the rental fee will be invoiced separately as stated above, with the remaining balance invoiced closer to the event date. This invoice must be paid no later than 10 days prior to the event.

Invoicing & Payment
Invoices are sent to legal entities after the order is fulfilled, with a standard payment term of 10 days. Invoices are sent via email or e-invoice.

For venue bookings, legal entities are invoiced in advance for 100% of the venue rental fee.
Private individuals are invoiced in advance for the total amount of the order.

Event Cancellations
If the client cancels the event earlier than 30 working days before the event, they will be charged 50% of the estimated total cost.

If the client cancels the event 30 working days or later before the event, they will be charged 100% of the estimated total cost.

Payments made for advance venue rental are non-refundable. For costs related to purchased services such as external venues, artists, technology, décor, and activities, the respective supplier’s cancellation policies will apply.

Rental Terms for Tableware/Service Equipment/Linens
The renter is responsible for any loss or damage to rented items, including packaging, during the rental period. Replacement costs will be invoiced to the renter as soon as the cost is determined.

Insolvency
If the client becomes insolvent, suspends payments, or enters corporate restructuring, Westers has the right to cancel the booked event. Westers will then be entitled to compensation according to the provisions under “Event Cancellations,” as if the client had canceled the event.

Force Majeure
Both parties (Westers and the client) shall be released from obligations under the agreement if circumstances beyond their control occur. Examples include, but are not limited to, events such as war, natural disasters, strikes, or legal changes.

Either party may terminate the agreement, in part or in whole, if such circumstances occur. Termination must be preceded by a written notice of cancellation stating the reason.

The cost of transport varies depending on the day, size, content, time and geographical area. Therefore, this is calculated after the order has been completed. Do you want a rough estimate? Get in touch and we’ll arrange it!